Shipment & Deliveries
For your purchase, we guarantee the safest,
and fastest shipping possible.
Some of the advantages of our service:
Packaging ad-Hoc
At our facility, we meticulously inspect each package for durability and protection. For international and delicate items, we use custom-made wooden cases to minimize damage risk during transit. Reputable carriers handle your orders, ensuring peace of mind. All shipments are covered by insurance, adding an extra layer of security.
Clear shipping time
Stay informed about your order with the estimated shipment date displayed on the product page. This date is continuously updated in real-time, accounting for factors like stock availability, public holidays, and supplier closures. If you see "immediate availability," rest assured your order will be dispatched within 24 hours.
Traceability
We prioritize traceability for every order. As soon as the courier collects your package, we will send you an email containing the Tracking Code. With this code, you can effortlessly track your package's journey until it arrives at your designated delivery address.
No Hidden Costs
Our shipping costs are calculated based on the product's weight and destination. Find all the available rates and services on the Checkout page, with no obligation to proceed with the purchase. Our commitment to transparency ensures a seamless and trustworthy shopping experience.
At your Door
At the address you provided, deliveries take place at the specified house number, by the roadside, from Monday to Friday. The shipping process does not include prior notice, but you can track your shipment to know the expected delivery day.
In the event of a non-delivery, the driver will leave a delivery notice containing all the necessary information to arrange receipt of the shipment and to prevent the initiation of an "undelivered goods" process.
For certain products, there is an option to choose "delivery to a specified floor," which can be selected in the shopping cart. Please note that this service is only available in Italy.
Extra-EU shipments
Our shipments originate from Italy. For destinations outside the European Union, the total order amount does not include Value Added Tax (VAT).
MK2Shop takes care of the cost and organization of customs clearance and export procedures, ensuring a smooth process for our customers.
However, any import duties (VAT and/or additional charges) that may be required by your country's customs authorities will be the responsibility of the customer.
The exact amount of these duties depends on the category of goods being imported and the customs regulations of your country. For more detailed information, we advise you to contact your local customs agency directly.
What happens next?
If necessary, payment for any applicable import duties will be directly requested by the customs authorities once the product has arrived in your country.
The goods will be held by customs until the duties are paid. Once you have fulfilled your obligations with customs and paid the required duties, the goods will be delivered directly to the provided delivery address.
If you have any further questions or need assistance with your shipment, please don't hesitate to contact our customer support team. We are here to help!
Damage during Transport
All our shipments are insured in case of damage during transport.
Upon delivery, we kindly request you to inspect the package's integrity before signing the proof of delivery.
If you observe any damages to the packaging, signs of tampering, or if the sealing is broken, please sign the acceptance with the option 'goods unchecked' while specifying the reason for the inspection.
Did it occur?
In the event of any damage or defects noticed when opening the package, please complete the online form within 8 days of delivery.