Shipments & Deliveries

Shipments & Deliveries
 

The delivery costs are calculated according to the destination and the order weight.
The delivery costs are shown on the product page and are visible and clear during the purchase process.

 
 
Security

Safe and trackable shipping

Safe
because we pack carefully your product, to avoid transport damages. We chose the best couriers, both in Italy and abroad, and we insure our shipping.


Trackable
because you can follow your package on its journey. On the day of the shipping you will receive an e-mail with the Tracking Code. If you have an account on MK2Shop, you can log into your customer area and check your order progress status and tracking.

 
History

Clear shipping time

You have found the perfect product and you cannot wait to receive it? You can see the estimated shipping time in the product sheet, that is the day by which we will send your product.
The shipping date is effective and it is the result of different factors, which are updated in real time. (goods in stock, holidays, supplier closure...)

If the article is in "immediate availability", it means that it is ready for shipping.

For all other products, the shipping date considers the re-order time.

 
Delivery

The standard delivery is at house number, street level, without notice; it is made from Monday to Friday (holidays excluded), during working hours.
Our couriers make different delivery attempts, if the courier does not find anyone at the delivery address, he will leave a notice with all the required information to receive the product and to avoid a warehousing.

ExtraCEE Shipping

If you make a VAT-free order (ExtraCEE shipping), the VAT will be deducted from the shipping cost, as for the subtotal.

Custom operations will be shown in the total amount. If required, the customer shall pay separately the custom duties (VAT and/or additional charges). These duties depend on the good category and on the custom fees of the destination country. Usually the ordered goods are kept at customs until the custom fees are paid. When the custom fees are paid, the goods will be delivered at the address specified during the order.

For further information about the specific procedures, please contact your country customs.

Transit Times

United States

The average shipping time is 1-3 working days from the shipping and 2-5 working days if the destination is on an island or in a remote area.

Abroad

The average shipping time depends on the destination and the specific area. It takes from 2 up to a maximum of 10 working days.

    • For urgent orders please contact us.
Transport Damages

We do our best to deliver your product without problems.
Nevertheless your product might be damaged during the transport.

    • If there are some clear damages to the packing by delivery, sign the reception with “Goods unchecked for...” and the reason.

      After this, even if the contents has some defects,
      contact via e-mail our customer service.

Prices

National shipping

0-1 Kg 1-5 Kg 5-10 Kg 10-20 Kg 20-30 Kg 30-40 Kg 40+ Kg
United States 19,90 € 29,90 € 49,90 € 79,90 € 129,90 € 159,90 € 299,90 €

International shipping

0-1 Kg 1-5 Kg 5-10 Kg 10-20 Kg 20-30 Kg 30-40 Kg 40+ Kg
Argentina 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Australia 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Bahrain 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Bosnia and Herzegovina 29,90 € 39,90 € 49,90 € 79,90 € 129,90 € 189,90 € 219,90 €
Brazil 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Brunei 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Canada 19,90 € 29,90 € 49,90 € 79,90 € 129,90 € 159,90 € 299,90 €
China 25,90 € 39,90 € 59,90 € 119,90 € 149,90 € 199,90 € 399,90 €
Egypt 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Hong Kong 25,90 € 39,90 € 59,90 € 119,90 € 149,90 € 199,90 € 399,90 €
India 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Indonesia 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Japan 25,90 € 39,90 € 59,90 € 119,90 € 149,90 € 199,90 € 399,90 €
Kazakhstan 49,90 € 59,90 € 79,90 € 129,90 € 159,90 € 219,90 € 429,90 €
Kuwait 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Liechtenstein 11,90 € 14,90 € 18,90 € 19,90 € 39,90 € 59,90 € 139,90 €
Malaysia 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Mexico 25,90 € 39,90 € 59,90 € 119,90 € 149,90 € 199,90 € 399,90 €
Montenegro 29,90 € 39,90 € 49,90 € 79,90 € 129,90 € 189,90 € 299,90 €
New Zealand 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Norway 11,90 € 14,90 € 18,90 € 39,90 € 69,90 € 129,90 € 189,90 €
Oman 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Panama 29,90 € 59,90 € 99,90 € 139,90 € 169,90 € 349,90 € 499,90 €
Philippines 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Qatar 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Russia 49,90 € 69,90 € 99,90 € 129,90 € 199,90 € 999,90 € 999,90 €
San Marino 8,90 € 9,90 € 9,90 € 16,90 € 19,90 € 29,90 € 49,90 €
Saudi Arabia 29,90 € 59,90 € 99,90 € 139,90 € 169,90 € 349,90 € 499,90 €
Serbia 29,90 € 39,90 € 49,90 € 79,90 € 129,90 € 189,90 € 299,90 €
Singapore 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
South Africa 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
South Korea 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Switzerland 19,90 € 29,90 € 49,90 € 69,90 € 99,90 € 129,90 € 159,90 €
Taiwan 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Thailandia 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
Turkey 25,90 € 39,90 € 49,90 € 99,90 € 129,90 € 189,90 € 399,90 €
United Arab Emirates 36,90 € 49,90 € 59,90 € 119,90 € 149,90 € 199,90 € 299,90 €
Vatican City 11,90 € 14,90 € 18,90 € 22,90 € 49,90 € 79,90 € 139,90 €
Shipments & Deliveries FAQ
Is the shipping date reliable?

Yes, it is; the shipping date is effective and it is the result of different factors, which are live updated (goods in stock, holidays, supplier closure...)

When will my order be delivered?

In the order confirmation e-mail and during all purchase process the shipping date of your order will be shown. Since the shipping date, 1-3 working days are necessary for the delivery to Italy (2-5 if the destination is on an island or in a remote area); 2-10 working days are necessary for the delivery abroad. If it is available, the tracking code will allow you to follow the shipping and know the delivery date.

I have ordered different products with a different shipping date, which date should I consider?

If your order includes more products, the delivery date is the one shown in your cart, i.e. the latest.

Where do you ship from?

We always ship from Italy.

Was my order shipped?

On the day of the shipping you will receive a status update via e-mail. If available, you will also receive a second e-mail with the tracking code.

Can I pick up the goods at the shop?

Of course; we can choose the pick-up at the shop directly in the Checkout page, without extra expenses. As soon as the goods are available, we will contact you to set a date for the pick-up. Our shop is in Cargnacco (UD) on Via Buttrio, 2.

Can you make a gift pack?

Yes, we can; you can choose this service directly in the cart and you can also attach a customised message. The recipient will receive the product in a gift pack and a card with your message.

Who do you ship with?

Our experience has helped us understand strong and weak points of each courier. We evaluate each package specifically to give you the best service with the best courier. In any case, when your goods are shipped, we will inform you about the chosen courier via e-mail.

Can I choose the courier?

No, you can't, but we assure you that the courier that will deliver your order is the best for your shipping. In any case, if you know about some specific problems with couriers in your area, please inform us. We will do our best to meet your demands.

Is shipping insured?

Yes, it is. To assert the insurance, if the goods arrive with evident transport damages, sign the acceptance with 'goods unchecked'. For further information see our page Shipments and Deliveries.

Will the courier contact me before the delivery?

Usually couriers do not contact the recipient before the delivery. In any case, you can follow your shipping with the tracking code to know the delivery date.

What happens if I am not home at the delivery?

Usually couriers make different delivery attempts. If the courier does not find anyone at the delivery, you will find a notice with all the useful information to receive the product and avoid a warehousing.

Can I change my shipping address?

If your order has not been shipped yet, you can. If your order has already been shipped, it is not possible: the shipping label is the package DNA and we cannot modify it. Nevertheless, send us a notice as soon as possible and we will try to find a solution.

Can you ship before the deadline?

We always try to, and we often succeed, but we cannot ensure it. In any case, you can contact our customer service for urgent deliveries.

My order status is "shipped"; why didn't I receive a shipping confirmation e-mail?

It can happen that some e-mail as considered spam: please check your spam folder. Otherwise please contact us: we will send you a copy of the shipping confirmation via e-mail.

You notified me about my order shipping; why can't I find the tracking code?

The shipping confirmation e-mail means that we have shipped your package. The tracking code, when available, will arrive as soon as possible with a second e-mail.

I have received a product that differs from the one I ordered; what should I do?

We are sorry, but do not worry: we are at your disposal. Please contact our customer service: we will find a solution.

An item is missing from my package. What should I do?

A separate shipping could be on its way: please contact us and we will check your order.

Can the shipping be subject to custom fees?

Yes, it can, but only for Extra CEE countries. For further information see the paragraph “ExtraCEE Shipping” on our page Shipments and Deliveries.

 

Questions ?

We can answer in English, German and Italian

Opening Hours
Mon | Fri
9.30 - 12.30
14-30 - 17.30

Phone

+39 0432 1840654

Chat

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